Terms & Conditions
Your statutory rights as a consumer remain unaffected by our terms and conditions.
Suitability for Use
All items offered for sale on our website are for ADULT COLLECTORS only and as such are not suitable for children under the age of 14 years.
Product descriptions are provided as a guide only and all dimensions are in centimetres and are approximate (2.5cm = 1 inch).
Prices are correct at the time of order only and relate to internet purchases only. Prices may be subject to change without prior notice. Overseas customers should note that you may be liable for taxes in your own country. These remain the sole responsibility of you the customer.
We aim to keep most items in stock and to despatch orders within 2 days, subject to credit/debit card authorisation, or in the case of payment by cheque, the receipt of cleared funds. In the event that we are for any reason unable to meet this delivery we will contact you to advise when delivery will be possible or to offer a refund if preferred.
For some of our hand made products delivery times may be longer, in these circumstances we will immediately advise the anticipated delivery date.
We will retain the property in the products until full payment has been made and has been received by us in cleared funds.
Please note that delivery instructions added to your order cannot be acted upon. Our carriers or their agents will not guarantee to meet specific instructions and we are unable to pass them on. If you are unable to accept deliveries for any reason, we suggest that you place your order with a delivery address where it can be accepted.
If any parcel is returned to us because of failure to deliver (except where the fault is clearly ours or the carriers) there will be a charge equal to the cost of postage which will need to be paid before re-sending it.
Third Party Sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Tumdee Dolls House Miniatures team, who will be delighted to answer any questions you may have.
You can either contact us directly through our website, or by writing to us at:
Returns and Replacements
Unwanted items may be returned for a refund subject to the following terms and conditions:
· Returns must be made within 28 days of receipt.
· Goods must be in their original packaging, undamaged and in an unused condition.
· Goods must be returned at customer's expense.
· Refunds do not include P&P. Fulfilment costs will also be deducted from the refund if a special discount or free P&P was applied to the order.
We reserve the right not to refund any items received back in a non re-saleable condition. Such items may be returned at the customer's expense if requested.
Goods ordered for resale or business use, but subsequently returned will be refunded less a 20% handling charge (minimum £10).
Please note that UK and EU customers may exercise their rights under the UK Distance Selling Regulations to return any order for a full refund including any P&P originally charged if the entire order is returned within 7 days of receipt. Please note that return postage is still the customer's responsibility.
In the event of a faulty item, please contact us before returning as different return conditions may apply. Please ensure all packaging is retained as this may need to be examined by the courier.
We reserve the right to amend orders due to stock availability. We will always contact you if there are any difference between the order you have placed, and what will be delivered.
Payment, Pricing and Promotions
We accept PayPal, Cheques and Debit, Credit cards used over the telephone. All prices shown on the website at the time of order are the prices that will be the prices charged. Prices are charged in the GBP. Any promotions will be subject to the additional criteria quoted with the Promotion.